An unanswered call may not come back.
People in active help-seeking often contact several providers at once. An immediate response reaches them before they reach another provider, or stop trying.
After-hours capture
94%
Of after-hours inquiries captured across BHSAI partner practices.
Time to first session
3.4× faster
Compared with manual intake, across partner practices.
From first contact to booked intake.
Answer
Answered immediately, 24/7, in your program's voice.
Escalate
Crisis language goes straight to on-call staff.
Verify
Medicaid and commercial eligibility checked.
Book
Scheduled and logged in your EHR or CRM.
HIPAA and 42 CFR Part 2.
Records from federally assisted substance use disorder programs are protected by 42 CFR Part 2, in addition to HIPAA. Programs had to comply with the updated rule by February 16, 2026.
We sign a Business Associate Agreement before discovery begins, and identify whether Part 2 applies to your records.
What the AI never does
- Assess, diagnose, or recommend a level of care
- Provide therapeutic responses
- Access or summarize clinical notes
- Try to manage a crisis instead of routing it to a person
For substance use treatment programs.
How does BHSAI handle 42 CFR Part 2? +
What happens if a caller is in crisis? +
Does the AI decide what level of care someone needs? +
This page is general information, not legal advice. Source for Part 2 dates: Federal Register, Confidentiality of Substance Use Disorder (SUD) Patient Records, February 16, 2024.
Keep exploring.
Answer every person who reaches out.
A 30-minute call, no deck.